Last Updated: September 4, 2026
At WORLD MART STORE LLC , we want our customers to be satisfied with their purchases.
We offer a 7-day return policy for eligible products, subject to the conditions below.
1. Return Period
Customers may request a return within 7 calendar days from the date the order is delivered.
After the 7-day period has passed, a return may not be accepted unless required by applicable law.
2. How to Request a Return
Before returning any product, please contact us:
Email: customercare@worldmartstore.com
Phone: +1 928 – 813 – 8597
Please provide:
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Order number
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Customer name
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Product name
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Reason for return
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Photos or videos where relevant
Please do not send a product back without receiving return instructions from World Mart Store.
3. Eligible Returns
A return may be eligible when:
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The wrong product was received;
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The product arrived damaged;
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The product has a qualifying defect;
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The product is materially different from the product ordered; or
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Another return circumstance covered by this policy applies.
4. Product Condition
Returned products should be returned in the condition in which they were received, together with applicable accessories, components, and packaging where reasonably available.
Products may be inspected before a refund or replacement is approved.
5. Handmade Wooden Products
Our products are handmade wooden items.
Natural variations in:
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Wood grain
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Color
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Texture
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Knots
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Minor markings
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Finish
may occur.
These natural characteristics are generally not considered defects.
6. Damaged Products
If your product arrives damaged, please contact us promptly.
We may request photographs of:
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The product
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Packaging
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Shipping label
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Damage
After reviewing the claim, we may provide:
A replacement at no additional cost, or
A refund, depending on the circumstances.
7. Incorrect Product
If you receive an item different from the one you ordered, contact us.
After verification, we may provide a replacement or refund.
8. Return Shipping Cost
For returns that are eligible under this policy, World Mart Store will cover applicable return shipping costs.
Customers should contact us before shipping the product back.
9. Refunds
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in the customer’s account depends on the payment processor or financial institution.
10. Partial Refunds
Depending on the condition of a returned product and the circumstances of the return, a partial refund may be considered where permitted by applicable law.
We will not use this provision to unlawfully reduce a refund required by applicable consumer protection law.
11. Non-Returnable Situations
A return may not be accepted when:
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The return request is made after the applicable 7-day period;
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The product has been materially altered or damaged after delivery through customer misuse;
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The product has been intentionally damaged;
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The product is returned without following the provided return instructions.
This section does not limit any rights that cannot legally be excluded.
12. Refund Processing
Once the returned product has been received and reviewed, we will communicate the applicable refund or replacement decision.
Approved refunds are submitted to the original payment method.
Bank or payment-provider processing times are outside our direct control.
13. Contact
For return or refund assistance:
WORLD MART STORE LLC
Email: customercare@worldmartstore.com
Phone: +1 928 – 813 – 8597
Addres:
5900 Balcones Drive
Suite 100 Austin, TX 78731